At first glance, The Lottery Office looks like a decent lottery site – but the flaws outweigh the few things it does manage to get right.
It’s a shame too, because I thought it really held promise the first time I landed on their website. They feature big games from Europe and Australia, offer great security measures, collect winnings on your behalf, and offer a slew of enticing promotions. All good so far, right?
But, if you dig a little deeper you’ll see that their game offerings and banking options are incredibly limited, for starters. They also don’t offer a subscription option, nor can non-English speakers browse the site easily due to lack of multi-language options. More importantly, they retain ownership and all the rights to the tickets that you purchase from them, so don’t expect them to send a copy to you any time soon. So, yeah – needless to say, this one was a disappointment.
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Registration with The Lottery Office is easy and should take no more than 10 minutes of your time.
It works just like how you would expect: sign up, provide your details and you're off to go! However, there is one tiny caveat. If you miss the second part of the process--which is pressing the "Send Mail" button to get your verification email--you will have to go through the whole registration process again. It's a bit odd that they require players to press a button to get a verification email where other sites would just send one straight away after completing the registration form. It's a small gripe, but one that could become very annoying.
It’s disappointing that The Lottery Office only offers 6 games – but it’s more disappointing that the game selection is rather lackluster.
They only offer games from Europe and Australia after all, so you will be missing out on some of the largest and most lucrative games in the industry – like US Powerball or Mega Millions. They do feature the most popular games from the two continents I mentioned, so they do have something going for them at the very least. Here are the lottery games they offer:
In addition to the 6 games offered, the Australian Saturday Lotto also holds a Superdraw version of their game around 6-7 times per year, so you may see the number of games at The Lottery Office rise to 7 from time to time.
Their Combo Syndicate is a pretty good deal.
The Lottery Office also offers group play games, but they are extremely limited.
Here’s a bit of good news: one of the syndicates they offer is a bundle. This means that you get to participate in 3 different group play lotteries for one purchase. The Aussie Combo Syndicate gives you the opportunity to play 8 lines in Australian Powerball, 5 lines in Australian Oz Lotto and 8 lines in Australian Saturday Lotto for a total of 21 lines. They also offer a group play option for Euromillions, which gives you 6 chances to win per share.
This is where The Lottery Office shines.
They offer a variety of enticing promotions – more so than other lottery sites – that can help you save up or even win freebies. Here are all of their current promotions:
One of the things The Lottery Office gets right is security.
For starters, their website is secured by Thawte EV SSL, which is capable of up to 256-bit encryption, to ensure that data going to and from the website is encrypted. Beyond that, The Lottery Office is also duly licensed and regulated by the Northern Territory Government of Australia, which means they abide by strict gambling codes of practice.
Their How to Play guide even includes an interactive number picker.
The Lottery Office’s education materials are pretty impressive.
Like most lottery sites, they provide nuggets of helpful information for each of the games they offer. Each individual lottery page contains the rules for each game, the history, and even an interactive number picker that lets you see for yourself how each game functions. Beyond that, they also provide an in-depth glossary page that details most of the important lottery terminologies that you need to understand before playing. In short, newcomers should have no problems at all easing in to the lottery experience.
Their website is pretty easy on the eyes and a breeze to use.
One of The Lottery Office’s strongest suits is their website’s ease of use.
There’s really nothing new here though, what you get looks and feels like what you would see in other lottery sites. And that’s not a bad thing – The Lottery Office’s site is quite minimalistic and a breeze to navigate as a result. The persistent menu bar, for instance, gives you quick access to all the important pages of the website: lotteries, syndicates, lottery results, promotions, support, your account and more. Strangely enough, The Lottery Office’s limited offerings do them a favor in this regard since you won’t have to dig deep to get to everything.
Purchasing tickets at The Lottery Office is equally easy – and you even have the option to quickly buy tickets if you want.
Claiming prizes is also made easy by The Lottery Office.
Like many lottery sites out there, winners of prizes under $10,000 are automatically notified by email, while those who win prizes that go beyond the threshold (i.e. jackpots) are notified via phone. Unlike other lottery sites, however, you won’t have to travel to Europe or Australia to claim your prize in person – The Lottery Office takes care of that for you.
That said, it’s not immediately clear on their website how jackpot wins will be sent to you, though they do say that they will contact you to discuss the process. Secondary wins, however, will be automatically transferred to your account.
The Lottery Office disappoints with their accepted banking methods.
They currently accept a total of 4 different deposit methods and 3 withdrawal methods, so if you are using a payment method other than the ones they support, it’s better to go to a lottery site that can cater to you right out of the gate. In any case, here are their accepted deposit and withdrawal options:
Their FAQ section impresses, but their contact options disappoint.
If self-help measures are all you need, then The Lottery Office delivers in spades. Their FAQ section is one of the most comprehensive ones I have encountered so far. They provide numerous articles on topics like Getting Started, Promotions, Managing my Account, Finance, Entries and Transactions, and more. Almost everything you need to know about The Lottery Office’s services can be found in their meaty FAQs.
Meanwhile, if you have no other choice but to contact their support agents, you can only do so via email, phone or snail mail – no live chat options here. Worse, their phone number is a local Australia number, so international players are stuck with email if they don’t want to incur additional expenses. As for snail mail? That’s hardly a viable option for immediate concerns.
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